Sample data for demonstration. Center names are Blue Cloud's; every number and case on this page is illustrative.
UIS
UIS HealthPrepared for Blue Cloud Pediatric Surgery Centers
A first look for Blue Cloud
Your centers, running on answers instead of spreadsheets.
When Neal told us about Blue Cloud, our team set aside time to study how your centers work from the outside: your website, your referral and family process, and what is public about your growth. What follows is a working look at where we believe we can help. We don't have every answer yet. You know where the real friction is, and we want you to tell us what we missed.
What we heardToday, a leader pulls numbers from about 35 centers by hand every day to see where things stand.
What happens before anyone logs in
5:30 AM
Yesterday's numbers collected from all 35 centers
5:40 AM
New referrals matched to each center
5:45 AM
Figures checked so every source agrees
5:50 AM
Every center compared with its targets
6:00 AM
Report delivered to leadership by email and team chat
Yesterday across all centers
Needs attention today
Only the centers that missed a target or show a pattern worth acting on. Everything else is on track.
Time given back
hours a year back to your operations and finance leaders.
Estimate: 35 centers at about 6 minutes each is roughly 3.5 hours every working day, over 250 working days. We will replace this with your actual time once we see the current process.
What lands in the inbox at 6:00 AM
To: Operations and Finance Leadership
Morning Report: 31 centers on track, 4 need attention
One click opens the full report for any center.
Every center, one view
Select any center to see its detail.
Typical timelineFirst centers reporting in about 2 to 3 weeks. All 35 in about 4 to 6 weeks.
What finance usually tracksFinance leaders at multi-center surgical groups typically watch these figures by center and in total. We would confirm with your team which ones matter and how you define them.
The finance view, reconciled every morning
The same morning run prepares the figures your finance team reviews most, by center and in total, so month-end starts from numbers that already agree.
Accounts receivable by age
Age
Balance
Share
Payer mix, last 30 days
Top denial reasons, last 30 days
Also in the finance view
Budget against actual, by center and region
Cost per case: anesthesia, staffing and supplies
Labor cost as a share of revenue
Bank deposits matched to posted payments
Payment plans, refunds and credit balances
Revenue lost to same-day cancellations
New center ramp compared with plan
Month-end close package for each center
Typical timelineAbout 4 to 6 weeks, alongside the Morning Report, once your payer list and chart of accounts are mapped.
What we sawFamilies have a consult first, then insurance authorization, across Medicaid, CHIP and private plans. With 35 centers, that is a lot of authorizations moving at once.
One authorization queue, sorted by surgery date
Every open authorization across all centers sits in one list. The ones tied to the soonest surgeries rise to the top. Routine status checks happen on their own, so your team spends its time on the cases that need a person.
Case
Center
Plan type
Surgery date
Days waiting
Status
Next step
Case numbers are invented. No patient information is used in this demonstration.
Typical timelineAbout 4 to 6 weeks, starting with the centers that carry the largest queue.
What we sawReferrals come from dental offices by web form or fax, and your site asks dentists to send them directly instead of handing them to families. Every referral that stalls is a child who waits longer.
Every referral tracked from the dentist's office to surgery day
Referrals from any channel land in one place, are matched to the right center, and move through each step in view. Referring offices see where their patients stand without calling, and a slowdown from any office shows up before it becomes a trend.
Last 7 days, all centers
A drop between steps shows exactly where families are waiting.
What the referring office sees
To: Referring Office A, Fresno
Update on your referral from September 21The family has been reached and a consult is booked for October 1 at Fresno Dental Surgery Center. We will let you know when surgery is scheduled.
Sent automatically at each step. Office name is a placeholder.
Typical timelineAbout 3 to 5 weeks, including your current web form and fax intake.
What we sawSurgery under general anesthesia depends on a healthy child and a family that followed the eating and drinking instructions. A missed check-in the night before can cost an operating room slot.
Every case confirmed ready before the morning of surgery
Families get simple check-ins at 72, 48 and 24 hours, in their own language. Anything missing shows up while there is still time to fix it or offer the slot to a family on the waitlist.
Tomorrow's cases at risk
The 24-hour check-in a family receives
Tampa Children's Surgery CenterHi, this is Tampa Children's Surgery Center. Your child's arrival time tomorrow is 6:45 AM. Please follow the eating and drinking instructions from your care team.Is your child feeling well today? Reply 1 for yes, or 2 for cough, fever or cold symptoms.2Thank you for letting us know. A nurse will call you within the hour.Nurse call added to the center's list. Waitlist family notified of a possible opening.
Typical timelineAbout 4 to 6 weeks, with a short pilot at two or three centers first.
What we sawYour site tells families to expect a call within 24 hours, possibly from a number they don't recognize. A team supporting 35 centers answers many of the same questions every day.
Families get answers at any hour, in their language
Routine questions like directions, arrival times, what to bring and paperwork status are answered right away, day or night. When a family needs a person, the conversation goes to your team with the details already filled in.
A family question at 9:40 PM
Blue Cloud family lineHola, ¿a qué hora llegamos mañana y qué debemos traer?Hola. Su llegada es a las 6:45 a. m. en Tampa Children's Surgery Center. Traiga la tarjeta del seguro, una identificación con foto y una muda de ropa cómoda para su hijo.¿Puedo hablar con alguien sobre el pago?Claro. Un miembro del equipo de facturación le llamará mañana a partir de las 8:00 a. m. Ya tiene los detalles de su caso.
Sample week, all centers
Illustrative figures. Your call center keeps every conversation that needs a person.
Typical timelineAbout 6 to 8 weeks, including a pilot and review of every answer by your team before launch.
What we sawSix centers are listed as coming soon, across five states. Each one needs its systems, reporting and staff access in place from day one.
New centers reporting from the day they open
Every new center follows the same readiness checklist. By opening day, it appears in the Morning Report, its targets are set, and its team has the access it needs.
Opening readiness (sample)
Ready on opening day
Center connected to the Morning Report
Targets set for cases, OR use and referrals
Referral intake live for local dental offices
Family check-ins in the right languages
Staff access granted by role
Authorization queue includes the new center
Typical timelineOnce the first centers are live, each new center is usually connected within about a week of receiving access.
How fast this can move
Approximate timeframes when your team is fully engaged: timely system access, a named point of contact, and quick answers to our questions. Pieces can run side by side.
These are planning estimates, not commitments. Actual scope, pricing and dates are set only in a signed statement of work, and depend on system access, data quality and participation.
How your data is handled
No data is accessed until a business associate agreement is signed.
Only the minimum information needed for each report is used.
Leadership reports show totals by center, not patient details.
Access is set by role, and every view and change is logged.
Data is encrypted and stored in the United States.
Family text messages are sent only with the family's consent.
Privacy requirements are reviewed for each state where your centers operate, in addition to HIPAA.
Your team approves every family-facing message and answer before launch.
Final privacy and security terms are set in the business associate agreement and statement of work.
Tell us what we missed
Everything here comes from public information and one conversation. You know where the real friction is. Three answers turn this into a working version built on your own numbers:
Which figures does your team pull each morning, and who uses them?
Of these six examples, which one would take the most weight off your team first?
What is costing your team time today that doesn't appear here?